Hitachi Application Reliability Center (ARC) Dashboard (last 6 months data)

Availability
Percent of time the systems/services managed are operational and accessible to users.

99.96%

0.96%
MTTA
Mean Time To Acknowledge - Avg. first response time for incidents.

2 minutes

-13 minutes
MTTR
Mean Time To Resolve - Avg. time to take incidents to resolution.

25 hours

-15 hours
Deployments
Percent of successful deployments over a period of time.

100 %

5 %
Change Failure Rate
Percent of changes or deployments that result in failure.

0 %

-5 %