The Total Economic Impact™ of Managed Services From Hitachi Vantara for XaaS

See the quantified impact of how managed services add more value and reduce more risk for IT infrastructure consumed as a service compared to traditional acquisition or simple pay as you go asset consumption models.


Forrester interviewed IT executives that use EverFlex from Hitachi to quantify the value of Hitachi managed services from their experience. The report concludes that managed services help organizations make significant gains in meeting business-critical requirements for storage uptime, accessibility and responsiveness while reducing the burden organizations face in designing, deploying, maintaining, and operating their environments.

The analysis found benefits of $25.88 million over six years versus costs of $8.24 million, adding up to a net present value (NPV) of $17.64 million and an ROI of 214%.

Key benefits to the business include improved service levels with no unplanned downtime, reduced asset costs by shifting to a consumption-based model, reduced operational costs, and greater agility and flexibility to respond to business change. Within IT, staff valued becoming more strategic to the business, increased job satisfaction, and the collaborative partnership with Hitachi experts.

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