Harc Dashboard - Hitachi Digital Services

Hitachi Application Reliability Center (ARC) Dashboard (last 6 months data)

Availability

Percent of time the systems/services managed are operational and accessible to users.

99.9%

0.9%

MTTA

Mean Time To Acknowledge - Avg. first response time for incidents.

3 minutes

-12 minutes

MTTR

Mean Time To Resolve - Avg. time to take incidents to resolution.

12 hours

-28 hours

Deployments

Percent of successful deployments over a period of time.

100 %

5 %

Change Failure Rate

Percent of changes or deployments that result in failure.

0 %

-5 %